If it is not what you expected.
Tell us before you send anything back, so we know it is coming and can tell you where to send it.
A refund goes back the way the money came — to the account or the UPI ID it was paid from — once the piece is with us and we have looked at it. That usually takes a couple of days rather than a couple of weeks.
Because nearly everything here is made once, a replacement will not be identical to what you sent back. We will send photographs of what is actually available before anything is posted, so you are choosing rather than hoping.
If a piece arrived damaged, a photograph of it saves everybody a week. Send one and we will sort it out from there.
| You have | 0 days from the day it arrives |
| It must be | unused, and in the condition it reached you |
| If it is faulty | we pay the return courier and replace it or refund you in full |
| If you changed your mind | the return courier is yours to arrange |
| A replacement | will not be identical — each piece is made once |
Ask a person
Nothing on this page is a form to fill in. If something has gone wrong, or you are not sure whether it has, say so and somebody will answer — usually the same day.